Refund Policy For International Students

1. Refunds are granted only for courses officially dropped prior to the published deadline, based on the date the courses are dropped.
2. For courses which are dropped or swapped for a course of lesser value during the regular registration period, an administrative fee of $50 per course will be applied. The aforementioned administrative fees are applicable regardless of whether the funds are returned to the student or retained in the student account as tuition credit.
3. Refund requests are processed within 4-6 weeks, after all required supporting documentation has been submitted.
4. Refunds are issued in the name of the student, unless an alternate request is submitted by the student in writing. Refund cheques may be picked up at the Student Financial Services Office.
5. All refunds which are requested by wire transfer are subject to an administrative fee of $100. Banks may charge additional transaction fees.
6. Refunds for non-school fees deposited by mistake are subject to an administrative fee of $50 for refund by cheque or $100 by wire transfer.
7. Students who have been issued Official school letters (Official Letter of Acceptance, Confirmation of Enrolment Letter, Continuing Studies Status Letter, etc.) are not eligible for a tuition refund, even if the original document is returned to the College. Deposited fees (i.e. tuition credit) can only be deferred up to the program end date or date of completion indicated on the official letter. After this date, any unused funds revert to the College.
8. Fees transferred from another institution are non-refundable.

International students who have been issued an Official Letter of Acceptance from Alexander College are not eligible for a refund, unless the student is unable to register due to refusal of an initial Study Permit from Citizenship and Immigration Canada. In the event that a new international student is refused an initial study permit, the prepayment amount is 100% refundable, less the application Fee of $200 and administrative fees of $300.

The student is responsible for notifying the College of their study permit refusal, via the procedure outlined below, prior to the add/drop deadline in a given term. If written notice is received after this deadline, any refund given will be subject to the Course Drop/Withdrawal Policy.

Procedure:
The student must submit the following:

• Refusal of Study Permit form
• Refusal letter, issued by Citizenship and Immigration Canada. The date of the refusal letter must be subsequent to the issue date of the most recent Letter of Acceptance.
• Bank Information Request form (if requesting a refund by wire transfer)
• Letter of Authorization from the student (if the account is not in the name of the student)
• Additional documentation may be requested

Local international or returning students who have been issued an Official Letter of Acceptance or Confirmation of Enrolment letter from Alexander College are not eligible for a refund, unless the student is unable to continue their studies due to refusal of a study permit extension from Citizenship and Immigration Canada.

In the event that a student is refused a study permit extension, and is not registered for courses, any remaining balance is 100% refundable, less the application fee of $200 and administrative fees of $300, if applicable.

Procedure
The student must submit the following:

• Refusal of Study Permit form
• Refusal letter, issued by Citizenship and Immigration Canada. The date of the refusal letter must be subsequent to the issue date of the most recent Letter of Acceptance or Confirmation of Enrolment Letter
• Bank Information Request form (if requesting a refund by wire transfer)
• Letter of Authorization from the student (if the account is not in the name of the student)
• Additional documentation may be requested

In the event that a student is refused a study permit extension, and is registered for courses, the student is responsible for notifying the College, via the procedure outlined below, prior to the end of the Regular Registration period in a given term. If this notification is not received during the Regular Registration period, the refund amount is based on the Course Drop/Withdrawal policy.

Procedure
The student must submit the following:

• Request to Drop a Course form
• Refusal letter, issued by Citizenship and Immigration Canada. The date of the refusal letter must be subsequent to the issue date of the most recent Letter of Acceptance or Confirmation of Enrolment Letter
• Bank Information Request form (if requesting a refund by wire transfer)
• Letter of Authorization from the student (if the account is not in the name of the student)

All tuition refunds require written notice of withdrawal (Request to Drop a Course form), which must be received by the College before the published deadlines, as follows:

Before the First Day of Term

• 100% refund up to the last day of the Regular Registration period.
• 75% refund during the Late Registration period, up to the semester start date (from the Monday, 2 calendar weeks before the semester start date until the business day before the semester start date).

After the First Day of Term

• 50% prior to 4pm on the first Wednesday of the first week of the semester.
• 30% after 4pm on the first Wednesday of the first week and prior to the end of the first week of the semester.
• No refund is issued for courses withdrawn after 4:00pm at the end of week 1.

Students in the ESL program are required to commit to either one or two sessions at the time of application.

All tuition refunds require formal notice of course withdrawal (course withdrawal via MyAC student portal), which must be received by the College before the published deadlines, as follows:

Before the First Day of Term

• 100% refund up to the session start date, less the application Fee of $200 and administrative fees of $300.

After the First Day of Term

• Students committed to one session only – no refund is issued for session 1 course(s) dropped after the session 1 start date.
• Students committed to two sessions –
  • 50% refund for session 2 course(s) dropped prior to the end of the first week of the term (add/drop deadline), less the application Fee of $200 and administrative fees of $300.
  • No refund is issued for session 2 course(s) dropped after the end of the first week of term (add/drop deadline).

Students who withdraw from courses are not normally eligible for a tuition refund. In the event that the withdrawal from courses is due to exceptional medical or compassionate circumstances, students may submit an appeal of the refund policy. A Refund Appeal form must be submitted to the Student Financial Services Office, along with supporting documentation.

Please note:

• Financial hardship does not qualify as a suitable rationale for an appeal of the refund policy.
• Students who have been issued official letters are ineligible for a refund.
• Submission of a Refund Appeal does not guarantee that a tuition fee refund will be granted. If the refund appeal is not approved, the decision is final.

In the event that a student is required to discontinue studies due to expulsion, 50% of any remaining credit balance is refunded to the student or other individual (with written consent from the student).

Exception: The student is not eligible for a refund of any amount if the remaining credit balance is left over from a total amount deposited for an official Letter of Acceptance (LOA) or Confirmation of Enrolment issued to the student.

Students who discontinue studies are expected to claim refundable funds within 24 months of discontinuation. Funds that are unclaimed by the end of 24 months will revert to the College.