A 1-week, 40-hour online intensive that previews the Banking and Financial Services diploma at Elite Royal International Career College. Learn how Canada’s financial system works, the everyday products a bank offers, how credit and interest work, registered accounts, and the compliance and service standards every front-line banking professional needs.
Who it’s for
Newcomers with banking or finance backgrounds seeking a Canadian entry point, career changers targeting customer service representative (CSR) or financial services representative (FSR) roles, and students deciding whether the full diploma is right for them.
What you will learn
- Canada’s financial system: the Bank of Canada, major banks, credit unions and regulators (OSFI, FCAC, FSRA, FINTRAC)
- Everyday banking products and payments: accounts, Interac debit, e-Transfers, wires, cheques and fees
- How interest works: simple vs compound interest, the prime rate and APR
- Credit products and the credit lifecycle, credit bureaus, credit scores and the 5 Cs of credit
- Registered accounts (TFSA, RRSP, RESP, FHSA) and basic investments (GICs, mutual funds, ETFs)
- KYC, anti-money laundering and privacy basics, and how to spot common frauds and scams
- Needs-based client conversations and professional service standards
- Common branch calculations: interest, simple loan payments and currency conversion
- Financial services careers, industry courses and licences, and the full diploma pathway
Course format
- Duration: 1 week, Monday to Friday, 8 hours a day (40 hours)
- Delivery: 100% online. Live morning webinars (recorded) plus guided afternoon labs and self-paced lessons
- Admission: Open enrolment, no prerequisites
- Assessment: Quiz 1 (10%), Quiz 2 (10%), participation (10%), Client Financial Needs Case assignment (30%), final test (40%). Pass mark 60%
- Credential: Certificate of Completion (final grade 60% or higher)
- Pathway: Course fee credited toward the Banking and Financial Services diploma when you enrol within 6 months
This course is educational only. It does not license anyone to sell investments or insurance.
Curriculum
- 5 Sections
- 36 Lessons
- 10 Weeks
Expand all sectionsCollapse all sections
- DAY 1: The Canadian Financial System, Its Institutions & the Bank of CanadaDay 1 establishes the foundational framework of Canada’s financial architecture. Students explore how money flows from savers to borrowers through a secure network of institutions, markets, and payment mechanisms. Understanding this flow of money—and how financial intermediation drives the economy—is the bedrock of any career in banking and financial services. Key Learning Objectives: - The Flow of Money & Intermediation: Understand how financial systems connect savers with borrowers and how banks generate profit via the net interest margin. - The Financial Landscape: Tour Canada’s key deposit-taking institutions, including the federally regulated 'Big Six' chartered banks (RBC, TD, Scotiabank, BMO, CIBC, and National Bank), provincially regulated credit unions, trust companies, insurers, investment firms, and modern fintechs. - Regulation & Consumer Protection: Learn the roles of primary regulatory bodies: OSFI (institutional soundness), FCAC (consumer protection), CDIC (deposit insurance), and provincial securities commissions. - The Bank of Canada & Monetary Policy: Examine Canada’s central bank, its role in operating the clearing and settlement systems via Payments Canada, and how it uses the policy interest rate to target roughly 2% inflation.11
- 1.1Lesson 1.1: Understanding Canada’s Financial Institutions and Markets3 Minutes
- 1.2Quiz 1.16 Questions
- 1.3Lesson 1.2: Following the Money
- 1.4Quiz 1.23 Questions
- 1.5Bank of Canada
- 1.6Monetary Policy
- 1.7The Banking System
- 1.8Beyond the videos — Canada-specific details the videos don’t give you
- 1.9Lab 1.1 Map the financial system
- 1.10Lab 1.2 Who regulates what?
- 1.11Lab 1.3 The policy-rate ripple
- DAY 2: Everyday Banking, Payments, Credit & LendingDay 2 explores the core transactional and credit products that drive daily customer interactions in banking. Students will learn how to navigate everyday deposit accounts, facilitate seamless payment methods, master the foundations of consumer lending, and guide customers through credit management and risk assessment. Key Learning Objectives: Everyday Banking & Accounts: Understand the mechanics of deposit accounts, matching customers to the right chequing or savings accounts, explaining fee structures, and managing account services accurately. Payment Systems & Methods: Examine how money moves through debit cards, credit cards, Interac e-Transfers, pre-authorized debits, direct deposits, and wire transfers while assessing costs, speeds, and fraud/NSF risks. Consumer Credit & Lending Products: Differentiate between personal loans, lines of credit, credit cards, and mortgages, while understanding the vital distinction between secured and unsecured debt. Risk Assessment & The Five Cs: Learn how lenders evaluate borrowers using the Five Cs of Credit—Character, Capacity, Capital, Collateral, and Conditions—alongside credit reports and ratios. Credit Scores & Bureau Management: Demystify Canadian credit scores (300–900), credit bureaus like Equifax and TransUnion, and how front-line staff can coach customers on building and protecting their scores. Documentation & Responsible Lending: Review loan agreements, security documentation, the collections process for delinquencies, and the importance of responsible, consumer-protected lending.9
- 2.1Lesson 2.1: Everyday Banking & Deposit Accounts
- 2.2Quiz 2.16 Questions
- 2.3Lesson 2.2: Accounts, Cards & Borrowing Mechanics
- 2.4Quiz 2.23 Questions
- 2.5Credit Scores
- 2.6Canada-specific details the videos don’t give you
- 2.7Lab 2.1 Account package comparison
- 2.8Lab 2.3 Lending case: the 5 Cs
- 2.9Lab 2.2 Fee detective
- DAY 3: Investments, Mutual Funds & Registered Plans9
- 3.1Lesson 3.1: Core Asset Classes & Investment Fundamentals
- 3.2Quiz 3.16 Questions
- 3.3Lesson 3.2: How Investing Actually Works
- 3.4Quiz 3.23 Questions
- 3.5Investing Basics: Mutual Funds
- 3.6RRSP vs TFSA vs FHSA
- 3.7Lab 3.1 Suitability matching
- 3.8Drill Set: Growth & registered-plan math
- 3.9Lab 3.2 Self-recorded KYC practice
- DAY 4: Insurance, Risk Management & Personal Financial Planningay 4 concludes the fundamentals course by focusing on protection, risk mitigation, and comprehensive financial planning. Students will explore how insurance pools and transfers risk, examine major coverage categories, master the 5-step financial planning framework using cash-flow and net-worth tools, and review retirement, estate, and professional ethics standards. Key Learning Objectives: Insurance Fundamentals & Risk Pooling: Understand how insurance contracts protect against catastrophic losses by pooling risk, turning uncertain financial shocks into affordable, predictable premiums. Major Categories of Insurance Coverage: Differentiate between term and permanent life insurance, health and disability protection, property and casualty insurance, and specialized investment-linked products. Risk Management Strategies: Learn how to identify, assess, and manage risks through avoidance, reduction, retention, or transfer, ensuring clients right-size their coverage. The Personal Financial Planning Process: Master the structured 5-step planning cycle—from gathering client data and analyzing cash flow and net worth to developing, implementing, and reviewing tailored recommendations. Retirement, Estate & Ethical Duties: Review how government programs, workplace pensions, and registered savings fund retirement, and understand the core estate-planning tools (wills, powers of attorney) alongside fiduciary and ethical professional responsibilities.9
- DAY 5: Client Service, Compliance (KYC, AML & Privacy) & CareersDay 5 brings the course to a close by focusing on frontline excellence, regulatory compliance, and career pathways in the financial sector. Students will explore professional client-service standards, master critical compliance frameworks—including Know Your Client (KYC), Anti-Money Laundering (AML), and client privacy—and review career opportunities and progression in banking and financial services. Key Learning Objectives: Frontline Client Service Excellence: Learn how to deliver professional, empathetic, and effective service during routine interactions, difficult conversations, and problem resolution. Know Your Client (KYC) & Identity Verification: Understand the regulatory requirements for verifying client identity, establishing risk profiles, and maintaining accurate account documentation. Anti-Money Laundering (AML) & Fraud Prevention: Examine the stages of money laundering, how to spot suspicious transactions, and reporting obligations under Canadian regulations. Privacy & Data Protection: Review institutional duties regarding client confidentiality, secure data handling, and privacy legislation compliance. Industry Careers & Professional Development: Preview career roles, advancement opportunities, and professional skills required for long-term success in the banking and financial services industry.8
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