This intensive online program of approximately 40 hours previews the information technology and cybersecurity programs at Elite Royal International Career College. Students study how computers actually work: hardware, operating systems, networks, security, and the professional troubleshooting method used across the IT support industry. The course follows the published objectives of the CompTIA A+ certification (Core 1, exam 220-1201, and Core 2, exam 220-1202) and builds the foundation for a first role in IT support.
Who this course is for
Career changers preparing for help desk analyst or IT support technician roles, newcomers to Canada with technical backgrounds who need a recognized entry point, and students deciding whether a full information technology or cybersecurity diploma is the right next step.
What you will learn
- Day 1, Computer Hardware. The components inside a personal computer, how they work together, laptops and mobile devices, ports and displays, and printers.
- Day 2, Operating Systems and Software. What an operating system does, the Windows file system, accounts and system care, software management, Windows configuration, and command line foundations.
- Day 3, Networking Fundamentals. How data moves through a network, diagnosing connections, Wi-Fi design, how Canadians get online, and the basics of servers, cloud, and virtualization.
- Day 4, Security Fundamentals. The CIA triad, malware and phishing, authentication and encryption, network hardening, privacy and Canadian law, and the professional malware removal sequence.
- Day 5, Troubleshooting and Your IT Career. The six-step method, hardware and Windows recovery, professional ticketing, certifications, examination preparation, and the Canadian job market (NOC 22221).
How the course works
Each day combines five core lessons, curated video instruction, Canadian context notes, hands-on labs, and five short quizzes. The program closes with a final examination and a capstone project, the Client Machine Makeover, in which students document a complete service engagement on a real computer. Students who pass the quizzes and the final examination and submit the capstone receive the ERICC Certificate of Completion.
Where it leads
This primer is the recommended first step toward the college’s Cybersecurity Analyst diploma and Cybersecurity Specialist co-op diploma, and toward independent study for the CompTIA A+ certification.
Curriculum
- 5 Sections
- 66 Lessons
- Lifetime
- DAY 1: Computer Hardware18 Items
- 1.1Lesson 1.1: The Parts of a PC
- 1.2Quiz 1.180 Minutes5 Questions
- 1.3Lesson 1.2: How the Parts Work Together
- 1.4Quiz 1.280 Minutes8 Questions
- 1.5Inside Computer Hardware
- 1.6Every Component Explained in 3 Minutes
- 1.7Canada-specific details the videos don’t give you
- 1.8Lab 1.1 Spec sheet of your own machine
- 1.9Lab 1.2 Component matching drill
- 1.10Lab 1.3 Upgrade recommendation
- 1.11Lesson 1.3: Laptops & Mobile Devices
- 1.12Lesson 1.4: Ports, Peripherals & Displays
- 1.13Lesson 1.5: Printers & Print Management
- 1.14Lab 1.4 Port and peripheral inventory
- 1.15Lab 1.5 Printer triage drill
- 1.16Quiz 1.35 Questions
- 1.17Quiz 1.45 Questions
- 1.18Quiz 1.55 Questions
- DAY 2: Operating Systems and Software18 Items
- 2.1Lesson 2.1: Operating Systems & the File System
- 2.2Quiz 2.180 Minutes5 Questions
- 2.3Lesson 2.2: Accounts, Task Manager & System Care
- 2.4Quiz 2.280 Minutes8 Questions
- 2.5What Is an Operating System?
- 2.6Windows 11 Essentials
- 2.7Canada-specific details the videos don’t give you
- 2.8Lab 2.1 File-system scavenger hunt
- 2.9Lab 2.2 Task Manager investigation
- 2.10Lab 2.3 Update & backup audit
- 2.11Lesson 2.3: Installing & Managing Software
- 2.12Lesson 2.4: Windows Configuration Essentials
- 2.13Lesson 2.5: Command Line Foundations
- 2.14Lab 2.4 Software audit and safe install
- 2.15Lab 2.5 Command line scavenger hunt
- 2.16Quiz 2.35 Questions
- 2.17Quiz 2.45 Questions
- 2.18Quiz 2.55 Questions
- DAY 3: Networking Fundamentals19 Items
- 3.1Lesson 3.1: How Networks Move Data
- 3.2Quiz 3.180 Minutes5 Questions
- 3.3Lesson 3.2: Diagnosing Connections Like a Pro
- 3.4Quiz 3.280 Minutes8 Questions
- 3.5Public vs Private IP Addresses
- 3.6Modem vs Router
- 3.7How DNS Works
- 3.8Canada-specific details the videos don’t give you
- 3.9Lab 3.1 Map your home network
- 3.10Lab 3.2 Command-line toolkit practice
- 3.11Drill Set: Diagnosis order
- 3.12Lesson 3.3: Wi-Fi in Depth
- 3.13Lesson 3.4: How Canadians Get Online
- 3.14Lesson 3.5: Servers, Cloud & Virtualization Basics
- 3.15Lab 3.3 Home Wi-Fi survey
- 3.16Lab 3.4 Internet plan comparison for a client
- 3.17Quiz 3.35 Questions
- 3.18Quiz 3.45 Questions
- 3.19Quiz 3.55 Questions
- DAY 4: Security Fundamentals18 Items
- 4.1Lesson 4.1: The CIA Triad, Malware & Phishing
- 4.2Quiz 4.180 Minutes5 Questions
- 4.3Lesson 4.2: Authentication, Encryption & Defences
- 4.4Quiz 4.280 Minutes8 Questions
- 4.5What is Phishing
- 4.6Multi-Factor Authentication
- 4.7Canada-specific details the videos don’t give you
- 4.8Lab 4.1 Personal security audit
- 4.9Lab 4.2 Phishing spotting drill
- 4.10Lab 4.3 Password upgrade session
- 4.11Lesson 4.3: Securing the Home & Small Office Network
- 4.12Lesson 4.4: Privacy & Safe Computing in Canada
- 4.13Lesson 4.5: Malware Removal & Incident Response
- 4.14Lab 4.4 Router security checkup
- 4.15Lab 4.5 Incident response tabletop
- 4.16Quiz 4.35 Questions
- 4.17Quiz 4.45 Questions
- 4.18Quiz 4.55 Questions
- DAY 5: Troubleshooting and Your IT Career18 Items
- 5.1Lesson 5.1: The Six-Step Troubleshooting Method
- 5.2Quiz 5.180 Minutes5 Questions
- 5.3Lesson 5.2: Certifications & the Career Ladder
- 5.4Quiz 5.280 Minutes8 Questions
- 5.5How to Troubleshoot (CompTIA A+)
- 5.6The CompTIA Trifecta: A+, Network+, Security+
- 5.7Canada-specific details the videos don’t give you
- 5.8Lab 5.1 Scripted troubleshooting cases
- 5.9Lab 5.2 Knowledge-base entry
- 5.10Lab 5.5 The Client Machine Makeover (Capstone)
- 5.11Lesson 5.3: Troubleshooting Hardware & Startup
- 5.12Lesson 5.4: Troubleshooting Windows: Tools & Recovery
- 5.13Lesson 5.5: Preparing for the CompTIA A+ Examinations
- 5.14Lab 5.3 Recovery toolkit drill
- 5.15Lab 5.4 Your A+ study plan
- 5.16Quiz 5.35 Questions
- 5.17Quiz 5.45 Questions
- 5.18Quiz 5.55 Questions





